Terms & Conditions

Latest update 03/02/2025

JLS DIGITAL - TERMS & CONDITIONS

1. PROJECT AGREEMENT
1.1. Quotations are valid until the specified date or, if no date is specified, for 30 days from the quotation date. JLS Digital reserves the right to amend these terms at any time.
1.2. The project start date is the date JLS Digital receives the 50% non-refundable deposit for website builds or other agreed upfront payments for additional services.
1.3. JLS Digital may revoke or cancel any project before the start date for any reason. If this occurs, any deposits paid will be refunded in full.
1.4. Any additional work outside the agreed scope will be subject to additional fees under the same payment terms.
1.5. The client must provide all necessary information, content, images, and text promptly. If failure to do so causes a delay exceeding 30 days from the agreed date, JLS Digital reserves the right to cancel the project. The client will be liable for any outstanding payments for work completed.
1.6. If JLS Digital completes a project but is awaiting client-provided materials, the project will be deemed complete, and full payment will be required as per the agreed terms.
1.7. Once agreed work is undertaken, the project will be considered complete. Any further adjustments will be billed separately.
1.8. Time spent in communications beyond the initial consultation (e.g., emails, meetings, messages) may be subject to additional fees, invoiced separately.

2. MATERIALS & COMPLIANCE
2.1. JLS Digital reserves the right to refuse to work with any materials deemed inappropriate, offensive, harmful, or illegal.
2.2. JLS Digital will not engage in any strategies it considers spam, fraudulent, or unethical.
2.3. JLS Digital will not work with materials that may infringe on third-party copyrights or intellectual property rights.
2.4. If materials are excluded due to the reasons above, the project will still be considered complete, and full payment will be due.

3. PERMISSION & COPYRIGHT
3.1. All work created by JLS Digital (including but not limited to websites, digital images, logos, and text) remains the property of JLS Digital until full payment is received.
3.2. The client may not edit, resell, or repurpose JLS Digital’s work beyond the agreed terms without explicit written consent.
3.3. JLS Digital may include links to its website and services within any website build.
3.4. JLS Digital may use completed projects for portfolio and marketing purposes.
3.5. If a project is cancelled before completion, any provided test materials must not be used, unless full payment has been made.

4. PAYMENT TERMS
4.1. Prices may change without notice, except in cases where a written contract is in place.
4.2. Quotes are valid only for the client they are issued to and are non-transferable.
4.3. A 50% non-refundable deposit secures the quoted price.
4.4. The client agrees to pay any third-party costs incurred to complete a project.
4.5. Full payment for projects must be made within 7 days of invoice issuance.
4.6. Late payments will incur a 10% weekly late fee, as permitted under the Late Payment of Commercial Debts (Interest) Act 1998.
4.7. If a client cancels a project, no deposit refunds will be issued, and an invoice for completed work will be due immediately.
4.8. Ownership of any work remains with JLS Digital until full payment is received.
4.9. JLS Digital may repurpose unpaid work after project cancellation or non-payment.
4.10. Ongoing projects may be terminated if previous invoices remain unpaid.
4.11. The client will be invoiced for additional communication and administrative time outside the agreed scope.

5. TIMINGS & BILLING
5.1. Hourly work is billed in 15-minute increments, rounded up to the next quarter-hour.

6. DOMAIN & WEBSITE HOSTING
6.1. JLS Digital is not responsible for third-party hosting or domain services and assumes no liability for related issues.
6.2. Clients must liaise directly with hosting providers regarding billing or technical issues.
6.3. If JLS Digital is requested to manage hosting-related matters, this must be agreed in writing and may incur additional charges.

7. WEBSITE FUNCTION & ACCESSIBILITY
7.1. JLS Digital is not responsible for website malfunctions. Any issues must be addressed with the hosting provider.
7.2. Assistance from JLS Digital in resolving such issues will be billed separately.

8. CLIENT RESPONSIBILITIES & LEGAL LIABILITIES
8.1. The client is responsible for ensuring all provided materials comply with UK copyright and intellectual property laws.
8.2. JLS Digital is not liable for any legal claims arising from client-provided materials or website content.
8.3. The client is solely responsible for checking the accuracy and legality of their content.
8.4. Any legal consequences of using copyrighted or unlawful material remain the sole responsibility of the client.
8.5. JLS Digital is not responsible for any financial losses incurred due to errors, downtime, or third-party failures.

9. MORALITY, OFFENSIVE BEHAVIOUR & MATERIAL
9.1. JLS Digital reserves the right to terminate any project involving offensive, immoral, or illegal content.
9.2. If a client engages in misconduct (publicly or privately), JLS Digital may terminate services and remove its branding from all associated materials.
9.3. If access to client platforms is restricted, the client must remove JLS Digital’s branding within 3 days.

10. DISPUTE RESOLUTION
10.1. In the event of a dispute, both parties agree to first seek resolution through direct negotiation.
10.2. If unresolved, disputes will be referred to independent mediation before legal proceedings commence.
10.3. This agreement is governed by UK law, and any disputes will be handled in UK courts.

11. CHANGES TO TERMS & CONDITIONS
11.1. JLS Digital may update these Terms & Conditions at any time but changes will not apply retroactively to signed agreements unless agreed upon. Clients are responsible for reviewing them before signing any new contract.